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Contact Taptap Send Customer Service

How to Reach a Person at Taptap Send

Verified Contact Information

Toll-Free Number:

  • 1-833-916-0670
    US
Call customer service
Send Message

Customer Service:

  • 1-484-662-4114
    US
  • +3 246 020 7309
    Belgium
  • +1 581 499 9002
    Canada
  • +3 364 464 5473
    France
  • +44 162 896 9878
    German/Austria
  • +353 180 080 0876
    Ireland
  • +39 029 475 4016
    Italy
  • +44 808 168 7707
    Netherlands
  • +3 451 890 0992
    Spain
  • +9 714 882 0026
    UAE
  • +44 191 743 4886
    UK Only

Taptap Send Emails:

Customer Service
Legal
Privacy Inquiries

Taptap Send Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Taptap Send Phone Number
1 (833) 916-0670
Average Hold Time
00:02:19
Average Calls duration
5 minutes
Most Popular Taptap Send Email Address
support@taptapsend.com
Taptap Send Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (28% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Taptap Send?

Most Popular Number:

(833) 916-0670
US
Total calls: 3 655 Issues resolved: 316 Last call: Apr 14, 2026

The Taptap Send team assists site visitors in multiple languages to cater to all its users from different parts of the world. You can call Taptap Send phone numbers from various parts of Europe between 9:00 AM and 6:00 PM CET, Monday through Friday. If you are in Austria, use +44 1628 969878 to speak to someone in German or English.

If in Belgium, +32 460 20 73 09 is toll-free and available in French, English, Wolof, and Arabic during office hours. For users in France, contact the Taptap Send customer service team at +33 6 44 64 54 73 in French, English, Wolof, and Arabic, and for Germany, +44 1628 969878. Support is available in German and English. Callers from Ireland can reach out through +353 18 00 800 876 toll-free for 24/7 support in English and Twi.

Italy residents should call +39 02 9475 4016, while those in the Netherlands will be served in English, Twi, Wolof, Urdu, Bengali, and Arabic through +44 808 168 7707. Call this Taptap Send phone number if you are in Spain: +34 518 900 992 for support in Spanish, English, Twi, and Wolof. The UAE is served by +971 488 200 26 from 9:00 AM to 9:00 PM in English, Urdu, and Bengali. UK users can call +441917434886, and for US residents, +1-833-916-0670 (toll-free) or +1 (484) 662-4114 (local). Canadians have +1 -581-499-9002 for support in English and French. If your call cannot go through, please email the Taptap Send customer service team at support@taptapsend.com from your registered email address.

You can contact Taptap Send support through the various email addresses on the website per your location. Send them mail to support@taptapsend.com through a registered email address, and someone from the team will get back to you as quickly as possible. If contacting them from Europe and the UK, they answer emails daily, from 9:00 AM to 6:00 PM CET. US and Canada emails will be answered daily from 8:00 AM to 5:00 PM ET, while those sent from UAE will be answered daily from 9:00 AM to 9:00 PM GST. Check the website for other Taptap Send contact methods.

You must find the Sign In button on the top right corner of Taptap Send's home page. You can either do a Taptap Send login if you already have an account – or create an account if you don't. Your email and password credentials will allow you to speak to Taptap Send support or check your account. You can retrieve your password if you have forgotten it through a simple laid-out option on the site.

Taptap Send headquarters is in the UK, where the primary operations occur. The official Taptap Send address is Epworth House, 25 City Rd., London, England EC1Y 1AA, United Kingdom. Clients can visit the Taptap Send office if they have in-person meetings scheduled or call the company using any of the many numbers on the website. You can also check the site to see more about their locations in different parts of the world.

PissedConsumer Club

Contact Information

Taptap Send Website:

Taptap Send Help Center:

Corporate Office Address:

Taptap Send UK Limited
Epworth House, 25 City Rd.
London, England EC1Y 1AA
United Kingdom

Other Info (opening hours):

Email Support Hours:

Monday - Sunday: 9:00am - 6:00pm CET (Europe and UK)

Monday - Sunday: 8:00am - 5:00pm ET (US/Canada)

Monday - Sunday: 9:00am - 9:00pm GST (UAE)


Phone Support Hours:

Monday - Friday: 9:00am - 6:00pm CET (Europe)


Other Locations:

Taptap Send Payments Co.

251 Little Falls Dr.

Wilmington, DE 19808

United States


Taptap Send Payments Canada Inc.

2600-Three Bentall Centre 595 Burrard St.

CP 49314, Vancouver, BC V7X1L3

Canada


Taptap Send Belgium SA

31 Rue du Commerce

1000 Bruxelles

Belgium


Taptap Send (DIFC) Limited

Gate Avenue, South Gate, Level 1

DIFC, Dubai, United Arab Emirate

More contact details

Summary of Taptap Send Customer Service Calls

4.7K TOTAL
CALLS
04:36 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Taptap Send?

Account Question:

  • “I find a hard time in signing up, can you please assist me?”
  • “To reset my password”
  • “Why they suspend my account”

Payments and Charges Question:

  • “Payment Not Recieved”
  • “My payment”
  • “Reason why am calling, I wrongly completed a transaction this morning. Than for me sending using MTN number, I use but orange number to send with MTN in the app”

Request for Information Question:

  • “To speak with an agent”
  • “Helping”
  • “Inquiry on sending money to the Philippines”

Shipping and Delivery Question:

  • “I sended money but I dose not delivered”
  • “Money have not gotten to the recipient”
  • “Not received money”

Product/ Service Question:

  • “My tap tap is not working”
  • “I was diducted for a failed transation”
  • “Transfer money not working”

Return/ Replace Question:

  • “Make a correction”
  • “Change name”
  • “I want to change my card number”

Refund Question:

  • “Refund”
  • “I need my money back in my account because a didn’t go through”
  • “A refund”

Activation/ Cancellation Question:

  • “For cancellations”
  • “Cancel transaction”
  • “Reactivation of account”

Cards Question:

  • “New card”
  • “Need to chage my card”
  • “Card didn't go thr”

Website/ Application Question:

  • “App problem”
  • “My app is not working effectively”
  • “My app is not working”

Staff Question:

  • “I wanna talk with a customer service”
  • “Customer service”
  • “I've heard that we cannot used your service in Ghana anymore, we can't send or receive is that true?”

Other Question:

  • “I have an issue with sending money”
  • “Sending money issue”
  • “Money didn’t receive”

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Frequently Asked Questions

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