Contact Taptap Send Customer Service
How to Reach a Person at Taptap Send
Toll-Free Number:
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1-833-916-0670US
Customer Service:
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1-484-662-4114US
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+3 246 020 7309Belgium
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+1 581 499 9002Canada
Customer Service:
Legal:
Taptap Send Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Taptap Send Phone Number | 1 (833) 916-0670 |
| Average Hold Time | 00:02:17 |
| Average Calls duration | 5 minutes |
| Most Popular Taptap Send Email Address | support@taptapsend.com |
| Taptap Send Live Agent Availability | 21% of callers successfully reach a real person |
| Issue Resolution Rate | Low (28% reported full resolution) |
| Taptap Send Customer Service Rating | 3.4 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Taptap Send | First and last name, address or zip code or phone number |
How to Contact Taptap Send?
Most Popular Number:
| Total calls: 3 879 | Issues resolved: 334 | Last call: Jun 13, 2026 |
Contact Information
Taptap Send Website:
Taptap Send Help Center:
Corporate Office Address:
Other Info (opening hours):
Email Support Hours:
Monday - Sunday: 9:00am - 6:00pm CET (Europe and UK)
Monday - Sunday: 8:00am - 5:00pm ET (US/Canada)
Monday - Sunday: 9:00am - 9:00pm GST (UAE)
Phone Support Hours:
Monday - Friday: 9:00am - 6:00pm CET (Europe)
Other Locations:
Taptap Send Payments Co.
251 Little Falls Dr.
Wilmington, DE 19808
United States
Taptap Send Payments Canada Inc.
2600-Three Bentall Centre 595 Burrard St.
CP 49314, Vancouver, BC V7X1L3
Canada
Taptap Send Belgium SA
31 Rue du Commerce
1000 Bruxelles
Belgium
Taptap Send (DIFC) Limited
Gate Avenue, South Gate, Level 1
DIFC, Dubai, United Arab Emirate
Summary of Taptap Send Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Taptap Send?
Account Question:
- “My Taptap is suspended”
- “My tap tap account is suspended”
- “Account suspension”
Payments and Charges Question:
- “My payment”
- “Transaction purposes”
- “Transaction failed”
Request for Information Question:
- “Need help with my account”
- “Information”
- “How can I send money from my bank account to my love one in [GEOGRAPHIC_DATA].”
Shipping and Delivery Question:
- “Sending money is progress not delivered”
- “Money not received yet”
- “My money is not delivered”
Product/ Service Question:
- “My tap tap is not working”
- “My date of birth ( I don’t understand why it doesn’t match?) This is the first time I have problem with my date of birth.”
- “Hello ***, Thanks for uploading your ID document and selfie. Unfortunately, we could not approve your submission. Your ID could not be accepted because it was blurry and not readable. Simply click on "Upload ID" on the top of your home screen t”
Return/ Replace Question:
- “Changed my phone”
- “Because I’m send my friend money whit you guys the numbers you give is not correct”
- “Correction de nom”
Refund Question:
- “Refund”
- “Need my refund”
- “Follow up on refund”
Activation/ Cancellation Question:
- “Cancel my transfer”
- “I’m trying to cancel a transaction”
- “Cancel”
Cards Question:
- “New card”
- “Need to chage my card”
- “Card didn't go thr”
Website/ Application Question:
- “Want to send money urgently but the app is not working.”
- “App problem”
- “My app is not working effectively”
Staff Question:
- “Customer service”
- “I wanna talk with a customer service”
- “I've heard that we cannot used your service in Ghana anymore, we can't send or receive is that true?”
Other Question:
- “Send mistake”
- “Froude”
- “حظ حسابي”
Compare Taptap Send Customer Service To
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