Senaida Lxj

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My money is cutoff from mojarba but 3ds authentication failed then what to do how can I get my money 840 euro

Taptap Send - My money is cutoff from mojarba but 3ds authentication failed then what to...
Taptap Send - My money is cutoff from mojarba but 3ds authentication failed... - Image 2

3ds authentication failed Your payment could not be authenticated and the card was not charged. To authenticate your payment, follow your bank instructions. Click below for more information.

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Loss:
$865
Pros:
  • I send money but 3ds authentication failed but my money is cutoff mojarba how i get my money

Preferred solution: Full refund

Michael I Gws

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Verified Reviewer

I need my refund my money to my account

Taptap Send - I need my refund my money to my account

The transfer I made has failed. Please, I need a refund to my account immediately. Please, I need my money in my account immediately.

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Loss:
$43

Preferred solution: Full refund

Resolved
Chaudhry Y Ern

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Verified Reviewer

Resolved: Want to change recepient name in a recent transfer

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Updated by user Jan 18, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 18, 2024

No, still the amount has not been released to the recipient. I sent the money for a cash transfer, but the bank is not releasing the money and is asking the recipient to open an account with them. However, the recipient has an account with another bank and does not want to open another account.

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Preferred solution: Deliver product or service ordered

User's recommendation: No never

Lisa S Jao

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SCAM/FRAUD

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Stay This company is a complete SCAM. My bank card was stolen and used fraudulently by this service.

When we called them (as recommended by our bank) to tell them the charge was fraudulent before our bank started the dispute process, they first asked for our account number. Which we don't have, since they can comprehend our card was stolen. They said they would pass the info to another department. Several days later we get a call back letting us know "there was nothing wrong with the transaction and that we should contact our bank and protect our card better." Seriously?

If this was a legit business they'd have morals here and realize this was fraudulent and reverse the charge.

They are a SCAM. STAY VERY FAR AWAY.

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Loss:
$178
Cons:
  • Are a scam company

Preferred solution: Full refund

User's recommendation: Stat very far away!

Saddam H Ypr

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Verified Reviewer

56641****

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Money transfer problem please call me top top send money verify address problem hai please call me please

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Preferred solution: Price reduction

Segun A Rsm

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Verified Reviewer

I want to ask how far about my suspension

I sent money to someone and they didn't receive it. I called TabTab and they said to call back after 8 days.

When I called again, they advised me to contact my bank. When I called the bank, they stated that the issue was not with them. They could only help to file a dispute. After the bank filed a dispute, my account was suspended.

They advised me to ask some questions and promised to get back to me in 7 days. That's why I'm calling now; I want to hear the result.

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Loss:
$12

Preferred solution: Apology

Janet A Kmo

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Verified Reviewer

No refund received said my bank

I called my bank regarding my funds transfer last December 23, 2024, to Eloise Cabunoc for $87 and to John Ardales last January 2, 2025, for $100. The bank said the amount was deducted from my account, but no refunds have been received.

According to my history, there are no refunds too. When I called customer service, they said to wait for 5 days.

It's been more than 5 days now. I need my money refunded.

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Loss:
$187
Pros:
  • Before great delivered but now no refund as they stated the days 5 days

Preferred solution: Full refund

User's recommendation: No recommendation unless I received my payback

Emmanuel K Ffz

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Verified Reviewer

To ask for a refund

My name is Emmanuel Kuffour. I recently transferred money to Ghana, but I am asking for a refund of the money due to some circumstances beyond my control.

The amount was $68.60 to Yaa Ayiripe. Thank you very much.

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Loss:
$69

Preferred solution: Full refund

Moradeke A

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Money not available for recipients

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I feel bad sent money to my sister in law in turkey since Sunday and money is not available for pickup

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Marieyolene B

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Verified Reviewer
| map-marker Maitland, Florida

Good services

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I found taptap send fast in her services if you haven't problem on your application it's will be better in the future because they will be working hard on the refund money if as possible

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Alayzia Dyp

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Verified Reviewer
| map-marker Dubai, Dubai

Address update

Issuing in sending money to my home country Pakistan because of address need to update the address ty

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Bernd W Epd

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Verified Reviewer

Blocked account and very poor customer service

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I, from germany, wanted to send my wife, from morocco, some money. The money was blocked and my account suspend.

At least my money came back to my bank account. But since month I try to let my account be reopened. "They must give that issue to special department" ... then nothing happens.

When I escaled, nothing happens. When I call them again, nothing happens. Then I should send proof and send them the passport of the recepient. I did.

Then I should send more proof, marriage certificat, pictures of us. I did.

No answere. Nothing happens.

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Pros:
  • Cheap
Cons:
  • Bad service

Preferred solution: Reopen my account and let me transfer money to my wife. I already sended you proof that she is my wife and that we met in person. So where is the problem?!?

User's recommendation: Do something about that bad service. Replace the people who work in your support by some people who actually understand what working means.

Kiran S Kqd

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Verified Reviewer
| map-marker Dundee, Dundee City

Refund

Due to the error in the account holder's name, my transaction failed. So, I request that you refund my money. ID 188118****07224****.

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User's recommendation: Please be carefully while enter the name of account holder and account number.

Kiran S Kqd

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Verified Reviewer
| map-marker Dundee, Dundee City

Refund

Due to the mistake of receiver account holder name, my transaction is failed. I request to you refund my money.

ID 188118****07224****

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Jahnae Cve

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Verified Reviewer
| map-marker Lorton, Virginia

Question on my recent transfer.

Can I get someone to help me? My transfer couldn't go through Successfully. I have already changed my card .

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Anonymous
map-marker Dubai, Dubai

I send money but still no received in my account.

I send money to Pakistan but still no received.can u tell me what happened why no received money on my account please contact me and tell me what happened.

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