Tyreik Bpn

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Verified Reviewer
| map-marker Austin, Texas

Stolen my money my account

Taptap Send - Stolen my money my account

Stolen my money taptap i did not sending yesterday but i check my balance account lose my 278.26 dollard have a reccord my bank account taptap already stolen my money

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Senaida Lxj

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Verified Buyer
|

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Verified Reviewer

My money is cutoff from mojarba but 3ds authentication failed then what to do how can I get my money 840 euro

Taptap Send - My money is cutoff from mojarba but 3ds authentication failed then what to...
Contains 1 confidential file for company representatives

3ds authentication failed Your payment could not be authenticated and the card was not charged. To authenticate your payment, follow your bank instructions. Click below for more information.

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Loss:
$865
Pros:
  • I send money but 3ds authentication failed but my money is cutoff mojarba how i get my money

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Honolulu, Hawaii

Transaction

Taptap Send - Transaction
Taptap Send - Transaction - Image 2
Contains 2 confidential files for company representatives

I remitted dollars to that lady but until now she have not send yet the tracking numbers of my orders.

Pls take an action.

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User's recommendation: Hold the money of recipient into the bank & must have to interview her.

Ossy N

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Verified Reviewer

Have problem

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I have already gone through this online chat, and it is not working for me. I am at work; I can't type fast, and I have never had problems speaking with a live person before with TapTapSend.

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Preferred solution: Explanation of a transfer to Nigeria. Explanation only.

Crystin Uvd

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Verified Buyer
|

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Verified Reviewer
| map-marker Milan, Milan

063811****0546

Contains 2 confidential files for company representatives

I apologize for my mistake.

The mistake was due to my carelessness.

I would be grateful if you could transfer the money to my correct account.

Incorrect account Number (063811****0546)

Correct account number (063811****20546)

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Michael I Gws

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Verified Reviewer

I need my refund my money to my account

Taptap Send - I need my refund my money to my account

The transfer I made has failed. Please, I need a refund to my account immediately. Please, I need my money in my account immediately.

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Loss:
$43

Preferred solution: Full refund

Resolved
Chaudhry Y Ern

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Verified Reviewer

Resolved: Want to change recepient name in a recent transfer

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Updated by user Jan 18, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 18, 2024

No, still the amount has not been released to the recipient. I sent the money for a cash transfer, but the bank is not releasing the money and is asking the recipient to open an account with them. However, the recipient has an account with another bank and does not want to open another account.

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Preferred solution: Deliver product or service ordered

User's recommendation: No never

Lisa S Jao

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Verified Reviewer

SCAM/FRAUD

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Stay This company is a complete SCAM. My bank card was stolen and used fraudulently by this service.

When we called them (as recommended by our bank) to tell them the charge was fraudulent before our bank started the dispute process, they first asked for our account number. Which we don't have, since they can comprehend our card was stolen. They said they would pass the info to another department. Several days later we get a call back letting us know "there was nothing wrong with the transaction and that we should contact our bank and protect our card better." Seriously?

If this was a legit business they'd have morals here and realize this was fraudulent and reverse the charge.

They are a SCAM. STAY VERY FAR AWAY.

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Loss:
$178
Cons:
  • Are a scam company

Preferred solution: Full refund

User's recommendation: Stat very far away!

Ossy N

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Verified Reviewer
| map-marker Windham, New Hampshire

My nightmare of reaching customer service with Tap Tapsend

Why would a customer be subjected to a torturous experience of online chat before being connected to a customer service person? The explanation I wanted took less than 5 minutes to resolve.

But it took close to 30 minutes to get to them. I was not a pissed-off customer.

It may sound flashy, but, It did not reflect the case I had. Let someone speak with the customer rep to resolve an issue and give them the opportunity to present their problems.

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Saddam H Ypr

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Verified Reviewer

56641****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Money transfer problem please call me top top send money verify address problem hai please call me please

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Preferred solution: Price reduction

Lakecia Vkd

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Verified Buyer
| map-marker Vancouver, British Columbia

Cancel remittance

Contains 1 confidential file for company representatives

I want to cancel it because its a wrong bank acount number. I send it last December 21, 2024 amount of 123.46

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User's recommendation: Very nice

MAUREEN O Jtz

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Verified Reviewer
| map-marker Vera, Almeria

Money couldn't deliver to recipient

Hello kindly i need your help i sent 303 euros 7hours ago until now the recepient haven't received the money yet and in my bank account os showing that tbe money was deducted already i need you to help me sent that money asap its an emergency.Thank you in advance

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Elvis O Qlq

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Verified Reviewer
| map-marker Koeln, North Rhine-Westphalia

How everything is going well How

Please l want to send money to ghana but I can't so please me ,because I don't know what is going on

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Segun A Rsm

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Verified Reviewer

I want to ask how far about my suspension

I sent money to someone and they didn't receive it. I called TabTab and they said to call back after 8 days.

When I called again, they advised me to contact my bank. When I called the bank, they stated that the issue was not with them. They could only help to file a dispute. After the bank filed a dispute, my account was suspended.

They advised me to ask some questions and promised to get back to me in 7 days. That's why I'm calling now; I want to hear the result.

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Loss:
$12

Preferred solution: Apology

Janet A Kmo

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Verified Reviewer

No refund received said my bank

I called my bank regarding my funds transfer last December 23, 2024, to Eloise Cabunoc for $87 and to John Ardales last January 2, 2025, for $100. The bank said the amount was deducted from my account, but no refunds have been received.

According to my history, there are no refunds too. When I called customer service, they said to wait for 5 days.

It's been more than 5 days now. I need my money refunded.

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Loss:
$187
Pros:
  • Before great delivered but now no refund as they stated the days 5 days

Preferred solution: Full refund

User's recommendation: No recommendation unless I received my payback

Emmanuel K Ffz

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Verified Reviewer

To ask for a refund

My name is Emmanuel Kuffour. I recently transferred money to Ghana, but I am asking for a refund of the money due to some circumstances beyond my control.

The amount was $68.60 to Yaa Ayiripe. Thank you very much.

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Loss:
$69

Preferred solution: Full refund

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