Skip to content
Taptap Send

Taptap Send

www.taptapsend.com
What is your customer experience with Taptap Send?

Taptap Send Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Taptap Send has a 3.2 star rating from 74 reviews; 35% of users would likely recommend. Rating mix shows both unfavorable and positive experiences.

Key Takeaways for Future Customers

  • Check recent Taptap Send reviews for delivery timing and refund history before sending.
  • Expect to interact with customer service for account or transaction issues.
  • Many seek refunds; allow extra time for dispute resolution.

Negative Feedback / Risk Areas

  • Repeated customer complaints about delayed or undelivered transactions and suspended accounts.
  • Reports of slow refunds, rude agents, and occasional duplicate or unexpected charges.
  • Security and access problems when changing devices or cards.

Positive Feedback

Users note no fees on some transfers, perceived safety and privacy, and a medium price level; some customers find the service satisfying.

View full overview ›

Media from reviews

Taptap Send - Sending money is progress not delivered
Taptap Send - Payment not yet receivedTaptap Send - Problema con mi transferencia en cursoTaptap Send - I was debited £50 pounds from my accountTaptap Send - I was debited £50 pounds from my account - Image 2Taptap Send - I couldn’t send money to BangladeshTaptap Send - Refunded money
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
money account bank customer transaction problem issue tap transfer taptap
Filter review
Sort by
Leonna Xoc
map-marker Chicago, Illinois

Sending money is progress not delivered

Taptap Send - Sending money is progress not delivered

Its showing process . I need money emergencys. Kindly process as soon as to pay following receiving account in ***.

User's recommendation: Please send in the moment

View full review
Corinthia Jqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Biella, Province Of Biella

Payment not yet received

Taptap Send - Payment not yet received

I transfer money on yesterday bout not yet received in my account is everything is ok please check what is tha issue

View full review
ISAIAS H Qhc

Problema con mi transferencia en curso

Taptap Send - Problema con mi transferencia en curso

Hola, buenos días. Hice un envío de 2400.00 dólares el día domingo 26 de este mes y la cantidad aún no está disponible; está en curso.

Me gustaría saber por qué motivo, por favor pido que se me solucione el inconveniente. Gracias.

Pros:
  • Eficiente
Cons:
  • Cantidades grandes retenido

Preferred solution: Deliver product or service ordered

View full review
Resolved
Sahadat H Xcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pescara, Province Of Pescara

Resolved: Plz fix the problem

Taptap Send - Plz fix the problem
Updated by user May 19, 2026

Company fixed the issue and I have been provided with full refund. I was very happy to contact them.And they helped me a lot. This is good service.

Original review May 04, 2026

My money hasn't been deposited yet. If this happens, we will lose trust in Tap Tap. It's been going on for ten days.

View full review
Kiptan Ali A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brussels, Brussels Capital

To in new country Afg

Please we are 3 million people going back to [GEOGRAPHIC_DATA]. We are the most customers of the Taptap.

Now we can't send money to [GEOGRAPHIC_DATA].

Please start with Afghanistan also, otherwise you lose touch with customers. Thanks, [PERSON_NAME].

Loss:
$12345
Pros:
  • Abcd
Cons:
  • Abcd

Preferred solution: I would like to send money to Afghanistan I will stay customer like last 7 years Please start to Afghanistan also thanks

User's recommendation: Long time beste customer

View full review
Jannel Plr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

Taptap is satisfying

Safe, secure and satisfying , always recommendable , all my transactions have been handled effectively, never been scammed

View full review
Resolved
Victoria A Zpb
map-marker Southend-On-Sea, Southend-On-Sea

Resolved: I was debited £50 pounds from my account

AI Highlights
  • I linked my card to Taptap and have used it.
  • Yesterday 19:08 £50 to Naira debited; this morning 01:54 another £50 debited; reversal requested.
Taptap Send - I was debited £50 pounds from my account
Taptap Send - I was debited £50 pounds from my account - Image 2
Updated by user Jan 01, 2026

Company fixed the issue and I have been provided with full refund. The money was refunded to me full, I appreciate the customer service for the full refund. To contact there customer care and what really help me is pissedconsumers.com, I don’t know if they are there customer care or is part of the company social media.

Original review Dec 17, 2025

I connect my debit card with Taptap, and this is not the first time I am using Taptap. Yesterday I converted £50 to Naira, the time is 19:08, in which it was successful, and I was debited for it immediately from my account.

This morning, that's around 1:54 am, I noticed another £50 was debited from my account.

This was so frustrating. I want a reversal of my £50.

Loss:
$50

Preferred solution: Full refund

View full review
Hany E Jhd
map-marker Dubai, Dubai

Transportation not receiving

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They received my complaint. I'm talking almost two minutes to explain my issue. After I finish, he says, 'I'm hearing you.' Why from the beginning not tell me the signal is not well?

Preferred solution: Deliver product or service ordered

View full review
Seyi O Xjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transaction error

I can credit my wallet , I have been trying to make transfers but its not pulling through. Wanna send money back home

View full review
Hillary O Zdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Follow up on refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Rude customer agents and phone hangup my issues was not solved and it has been two weeks no response or follow up calls

Loss:
$169

User's recommendation: Never

View full review
Azlan Eur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Thw delivwry was filled when can I get the reply?Roel Ardales waiting for your quick reaponse.

Follow up I sent money to the Philippines its been in progress for 24 hours now. My son need that money badly.

View full review
bentley o Wne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pflugerville, Texas

The issue is not resolved. Why hasn't he received the money.

My name is Bentley Chidi Oli. I sent the sum of $724.00 to Joseph Anene Okonkwo last week Tuesday at 12:06 PM.

Till now, he hasn't received the money.

His account number is 100280****. Thanks.

Loss:
$724

Preferred solution: Full refund

User's recommendation: Don't accept money if you can not deliver it. Refund the money if you can not deliver it.

View full review
Kraig Ifh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Texas

Pending/ undelivered transaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Very unfortunate that I can be having this bad experience from Taptap and I am having fear about further future transactions if this can be happening now.

User's recommendation: Not know yet

View full review
Ula Wgj
map-marker Baltimore, Maryland

Unable to to have access

I am having trouble issuing tap tap because I bought a new phone but the same line . Unable to have access

View full review
bentley o Wne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pflugerville, Texas

Issue not resolved.

My name is Bentley Chidi Oli. I sent the sum of $724.00 to Joseph Anene Okonkwo last week Tuesday at 12:06 PM.

Account number 100280****. Till now, he hasn't received the money.

Loss:
$724

Preferred solution: Deliver product or service ordered

User's recommendation: Refund the money.

View full review
Shondra Guf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Hi good afternoon please check your my...

Taptap Send - Hi good afternoon please check your my...

Hi good afternoon please check your my complaint, already my account 68th but unpaired my bill electricity

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article