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Taptap Send

Taptap Send

www.taptapsend.com
What is your customer experience with Taptap Send?

Taptap Send Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Taptap Send has 3.1 star rating based on 52 customer reviews. Consumers are mostly neutral.

  • 35% of users would likely recommend Taptap Send to a friend or colleague.

  • Rating Distribution
  • Pros: Free charge, Taptapsend pls inform sender what happened of transaction, 5 euro i have lost till yet.
    Cons: Are a scam company, Avoid fraud, Bad service.

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Media from reviews

Taptap Send - Mony unsuccessfully
Taptap Send - Problem of RecepiantsTaptap Send - Stolen my money my accountTaptap Send - TransactionTaptap Send - Transaction - Image 2Taptap Send - My money is cutoff from mojarba but 3ds authentication failed then what to...Taptap Send - I need my refund my money to my account
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What Users Say About Taptap Send?

25%

of Users warn about poor service, issues with refunds, and unhelpful customer support.

The agent was not able to help, and not a good service she didn’t find any way to resolve it.

They lie for very petty things, so what can you suspect in regard to something serious?

20%

of Users recommend TapTap Send, especially for easy transactions, good service, and positive experiences when things go smoothly.

I recommend this app.

App is good and it’s my first time.

15%

of Users caution about double-checking account information and being alert while using the service to avoid issues.

Please be carefully while entering the name of account holder and account number.

Always be alert at all times.

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money account bank transfer transaction service number problem customer service refund
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Orlena Fdw
map-marker Saint Paul, Minnesota

Undelivered funds

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The background noise was high and kept repeating the same answers and asking same questions more than x 4

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Senaida Lxj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My money is cutoff from mojarba but 3ds authentication failed then what to do how can I get my money 840 euro

Taptap Send - My money is cutoff from mojarba but 3ds authentication failed then what to...
Contains 1 confidential file for company representatives

3ds authentication failed Your payment could not be authenticated and the card was not charged. To authenticate your payment, follow your bank instructions. Click below for more information.

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Loss:
$865
Pros:
  • I send money but 3ds authentication failed but my money is cutoff mojarba how i get my money

Preferred solution: Full refund

Magda Fwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem of Recepiants

Taptap Send - Problem of Recepiants

I just made some transactions of 800 almost an hour ago into my Nigeria account Zenith bank but yet to receive it

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Loss:
$800
Pros:
  • Very fast
Cons:
  • Low rates

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Honolulu, Hawaii

Transaction

Taptap Send - Transaction
Taptap Send - Transaction - Image 2
Contains 2 confidential files for company representatives

I remitted dollars to that lady but until now she have not send yet the tracking numbers of my orders.

Pls take an action.

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User's recommendation: Hold the money of recipient into the bank & must have to interview her.

Tyreik Bpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Stolen my money my account

Taptap Send - Stolen my money my account

Stolen my money taptap i did not sending yesterday but i check my balance account lose my 278.26 dollard have a reccord my bank account taptap already stolen my money

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Resolved
Tyreik Bpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Resolved: Stolen money

Updated by user Feb 18, 2025

Company fixed the issue and I have been provided with full refund.

Updated by user Feb 14, 2025

Im not use taptap anymore

Original review Feb 14, 2025

I check my balance account but 278.26bdollar stolen my account ...im always send money over the pholippines my loves one but never send again this happen to me...

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Ossy N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have problem

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I have already gone through this online chat, and it is not working for me. I am at work; I can't type fast, and I have never had problems speaking with a live person before with TapTapSend.

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Preferred solution: Explanation of a transfer to Nigeria. Explanation only.

Crystin Uvd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milan, Milan

063811****0546

Contains 2 confidential files for company representatives

I apologize for my mistake.

The mistake was due to my carelessness.

I would be grateful if you could transfer the money to my correct account.

Incorrect account Number (063811****0546)

Correct account number (063811****20546)

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Michael I Gws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my refund my money to my account

Taptap Send - I need my refund my money to my account

The transfer I made has failed. Please, I need a refund to my account immediately. Please, I need my money in my account immediately.

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Loss:
$43

Preferred solution: Full refund

Lisa S Jao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAM/FRAUD

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Stay This company is a complete SCAM. My bank card was stolen and used fraudulently by this service.

When we called them (as recommended by our bank) to tell them the charge was fraudulent before our bank started the dispute process, they first asked for our account number. Which we don't have, since they can comprehend our card was stolen. They said they would pass the info to another department. Several days later we get a call back letting us know "there was nothing wrong with the transaction and that we should contact our bank and protect our card better." Seriously?

If this was a legit business they'd have morals here and realize this was fraudulent and reverse the charge.

They are a SCAM. STAY VERY FAR AWAY.

View full review
Loss:
$178
Cons:
  • Are a scam company

Preferred solution: Full refund

User's recommendation: Stat very far away!

Resolved
Chaudhry Y Ern

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Want to change recepient name in a recent transfer

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Updated by user Jan 18, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 18, 2024

No, still the amount has not been released to the recipient. I sent the money for a cash transfer, but the bank is not releasing the money and is asking the recipient to open an account with them. However, the recipient has an account with another bank and does not want to open another account.

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Preferred solution: Deliver product or service ordered

User's recommendation: No never

Grace K Ccf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

787518

I just sent money to two places out of country. Normally I download the receipt right away and share with customer.

Today the only option available is to save the receipt to some place like my drive, I cannot share. I just want to send money and share the receipt right away, do my other work, not start a technology dance please, just keep my receipt here where I can see it, be my last stop.

Please keep it simple the way you started with a simple easily available receipt.

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Pros:
  • Reliable
  • Efficient
  • Fast
Cons:
  • More steps getting a receipt you can share compared

User's recommendation: Tap tap is very reliable and good exchange rates, I just like to have a simple quick receipt like they did when they started

Anonymous
map-marker New Orleans, Louisiana

Suspended account

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I was able to speak with someone very promptly, however Im awaiting an resolution from customer service.

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Stella F Ysf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't login to my account to send money

I changed my phone to another one. I am using my new phone to log in but it has been difficult to do so. It doesn't accept my password.

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Preferred solution: To get logged in

User's recommendation: Maybe you give me a link to sign in without much pressure.

Angelyna Yzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

My money still not send my brother Account in Nepal

I sent 460$ to my brother account in Nepal so My money still not send my brother account in Nepal can you fix that problem

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Ossy N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Windham, New Hampshire

My nightmare of reaching customer service with Tap Tapsend

Why would a customer be subjected to a torturous experience of online chat before being connected to a customer service person? The explanation I wanted took less than 5 minutes to resolve.

But it took close to 30 minutes to get to them. I was not a pissed-off customer.

It may sound flashy, but, It did not reflect the case I had. Let someone speak with the customer rep to resolve an issue and give them the opportunity to present their problems.

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