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This month the number of Taptap Send customer service requests is much higher than usual.
Taptap Send

Taptap Send

www.taptapsend.com
What is your customer experience with Taptap Send?

Taptap Send Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Taptap Send has 3.3 star rating based on 74 customer reviews. Consumers are mostly neutral.

  • 36% of users would likely recommend Taptap Send to a friend or colleague.

  • Rating Distribution
  • Pros: Free charge, Taptapsend pls inform sender what happened of transaction, 5 euro i have lost till yet.
    Cons: 100, Are a scam company, Aucun.

View full overview ›

Media from reviews

Taptap Send - Pbal4129@***.com
Taptap Send - Überweisung nach Ghana FehlgeschlagenTaptap Send - The money I send still haven’t gone throughTaptap Send - The money I send still haven’t gone through - Image 2Taptap Send - Promo code malfunctionTaptap Send - Suspend accountTaptap Send - I send money my country but still pending money what can I do now
View all media ›

Top Taptap Send Reviews

Positive Review

"My Transaction inprogress not delivered"

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Today I transferred to KASHIF ALI account Pakistanis rupees 31200 My since from morning I transferred to his account until not delivered every time at the same...

Critical Review

"Funds show delivered but the recipient never received"

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After I set the money late April 2025, my recipient never received the funds. Taptap asked the receiver carrier to provide the statements and we did....

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Anonymous
map-marker Suwanee, Georgia

Funds show delivered but the recipient never received

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After I set the money late April 2025, my recipient never received the funds. Taptap asked the receiver carrier to provide the statements and we did.

Statements showed that the funds were not received in the system of the receiver.

Since then, nearly two months later I have received replies to my emails saying to provide proof of statements. The emails seem automated.

NO CUSTOMER SERVICE whatsoever.

I specifically say I need to contact the supervisor but to no avail. They resend the same automated message to me that I already responded to smh

Do not use TAPTAP SEND because you will eventually be sucked up money that you will never see again.

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User's recommendation: DO NOT USE TAPTAP SEND

Crystina Suh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kensington, Royal Kensington And Chelsea

Suspend account

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Taptap Send - Suspend account

Suspend due to name mistake it has been suspend, i have upload my passport and address of my residence on portugal,my email address is dhalakc4@***.com and my name is Bishnu suncheuri and Date of birth is 1985 march 14

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Resolved
Osague U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: The money i send on Sunday the person don’t receive it please i need my money back thank you

Taptap Send - The money i send on Sunday the person don’t receive it please i need my...

I want my money back to my account please because the person can not see the money on his account thanks for your understanding

View full review
Loss:
$1
Cons:
  • 100

Preferred solution: Full refund

Purna bahadur B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pbal4129@***.com

Taptap Send - Pbal4129@***.com

Assistance

Dear Taptap Send Support,

I recently tried to send $5 to Nepal on May 5, 2025, but the transfer failed. I received a message saying that transfers are currently unavailable due to an issue with my account.

Could you please help me understand what the problem is and how I can fix it? I would like to continue using Taptap Send without interruption.

Thank you for your support.

View full review
Loss:
$5
Pros:
  • Help
Cons:
  • Help

Preferred solution: Deliver product or service ordered

User's recommendation: Help me

Agnes M Sny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Überweisung nach Ghana Fehlgeschlagen

Taptap Send - Überweisung nach Ghana Fehlgeschlagen

ich habe am 04.05.2025 eine Geldüberweisung nach Ghana gemacht zu Yaw Kodua 150, Arteltigo ID 198576****46535****. Leider ist die Überweisung fehlgeschlagen, ich habe bis heute, 09.05.2025, das Geld nicht wieder auf mein Konto.

Bitte umgehend eine Nachricht an meine E-Mail. Danke.

A. Meyer

View full review
Loss:
$150

Preferred solution: Full refund

Alexander odeh P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Almere Stad, Flevoland

The money I send still haven’t gone through

Taptap Send - The money I send still haven’t gone through
Taptap Send - The money I send still haven’t gone through - Image 2

Yesterday afternoon, I transferred about 3000 euros to West Africa. It didn't go through, and this is giving me a problem.

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Willena Rjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

I used Taptap for 1 year its good

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Taptap Send - I used Taptap for 1 year its good

I send money to Nepal in nic Asia bank I got mail that the money is deposited in bank but the receive cant received the money at there is no deposit in statement

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Caroly K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund of my fund

Taptap Send - Refund of my fund

I was deducted $200 and never delivered to the intended person. Please refund it back since it will be helpful to me, and by then I was overseas.

View full review
Loss:
$200
Pros:
  • Yed

Preferred solution: Full refund

User's recommendation: To be careful

Ely jr manansala M
map-marker Rome, Rome

Promo code malfunction

Taptap Send - Promo code malfunction

Good Day, my concern is regarding the promo code malfunction, on the first send is failed, then i press retry.

After i retry the money i send is already sent but the 25 euro promo code is not included in the amount that i send, which is theoretically the first send is supposed to be the one that been sent, but the problem is taptap considered the error is the first send which is clearly a trick to a customer. i will attach the picture for more details, please help. And please resolve the issue.

Thank you

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Kol Stm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Old Bridge Township, New Jersey

I send money my country but still pending money what can I do now

Taptap Send - I send money my country but still pending money what can I do now

I send money for my country but money still pending what happened this sey upload id I upload but is doesnt work I dont know

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Muhammad Shan Zahoor S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transaction problem

Taptap Send - Transaction problem
Taptap Send - Transaction problem - Image 2

Hello,

Sir, I sent money to Pakistan on 6th April. The transaction has been completed on my end, but my friend has not received the money there.

Can you see what the problem is?

If my friend is there, then it is okay; or else, you can come back and refund me, please.

Thank you.

View full review
Loss:
$490

Preferred solution: Full refund

Jimmie Owm
map-marker Porto, Porto

Upload documents

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Taptap Send - Upload documents

I feel very bad because I can't upload my document.

I don't know why they were rejecting nin card of Nigeria and it was stated among the document to be accepted.

So if my resident permit card is expired I can't upload it again.

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User's recommendation: Partially

Sarifdin M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Sarif123miya@***.com

Taptap Send - Sarif123miya@***.com
Updated by user Apr 17, 2025

Awesome

Original review Apr 17, 2025

Please recovery my account I need my open my account help me I need send money please open my account

View full review
Muhammad Shan Zahoor S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Transaction Faild

Taptap Send - Transaction Faild
Taptap Send - Transaction Faild - Image 2

Hello,

Sir i send money to pakistan my friend on 06th april Transaction is complete from me But my friend has not received money yet Can you check what the issue is If it may be refunded to me, then return me Please you will be kind to you.

Thank you

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Mohammad H Ten

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kamrulhassantazim@***.com

Taptap Send - Kamrulhassantazim@***.com

Actually, I sent money, but my account name is wrong. That's why can you send the money back to me, please refund the money 152. Please send me the refund.

View full review
Loss:
$152

Preferred solution: Full refund

Edra Gad
map-marker Dubai, Dubai

Refund payment

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Taptap Send - Refund payment

Kindly please refund my payment by mistakely I'll send different account kindly please proceed my request

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User's recommendation: Thank you for supporting me

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