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This month the number of Taptap Send customer service requests is much higher than usual.
Taptap Send

Taptap Send
Reviews and Complaints

www.taptapsend.com
What is your customer experience with Taptap Send?
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Seth M Hbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money hasn’t been sent

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Updated by user May 03, 2025

I contacted them repeatedly and still don’t have my money back, nor a response

Original review Apr 18, 2025

No one answered the phone and thats terrible customer service. Especially for people trying to send money to family abroad.

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Preferred solution: Deliver product or service ordered

Tyreik Bpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Stolen my money my account

Taptap Send - Stolen my money my account
Updated by user Feb 28, 2025

2 times happennto me tobstolen my money of the bank

Original review Feb 13, 2025

Stolen my money taptap i did not sending yesterday but i check my balance account lose my 278.26 dollard have a reccord my bank account taptap already stolen my money

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Honolulu, Hawaii

Transaction

Taptap Send - Transaction
Taptap Send - Transaction - Image 2
Contains 2 confidential files for company representatives

I remitted dollars to that lady but until now she have not send yet the tracking numbers of my orders.

Pls take an action.

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User's recommendation: Hold the money of recipient into the bank & must have to interview her.

Pretty O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My receiver didn't get their money

I'm not happy because that money was meant for their pocket money,they are in college,I need this issue to be resolved as soon as possible.thanks

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Loss:
$79

Preferred solution: Full refund

Cynia Lxu
map-marker Philadelphia, Pennsylvania

Horrible service

Horrible customer service

Unprofessional staff.

I try to call like 5to6 time. Nobody answer my phone. I'm waiting until like half dn hour 45 minutes.

And hang up my phone.

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nomsa n Yvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsuccessful transaction

Somebody sent money he is told I withdrew it but I did not get it we are fighting now useless people

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Loss:
$350

User's recommendation: Don't use it for you own good it's a scam

Benedetto A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problema account

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Bene operatore, bene service, bene tutto ok, grazie mille veramente. Bisogno ed eccezionale un servizio degno di Tapsend.

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Preferred solution: Deliver product or service ordered

User's recommendation: Ok

Resolved
Elijio Abd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I am sending money in march ..but still not any...

I am sending money in march ..but still not any message from taptap..i want to know what happen and where is my money

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Anonymous
map-marker Mannheim, Baden-Wurttemberg

I send Money Pakistan alwsys good

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Good Job always in time good rate no worry

I am very thankful to you to understand to Customer requirement

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Anonymous
map-marker Boston, Massachusetts

Pending transaction.

My problem is this transaction has been pending for going to 9 days. yet when i try to call customer service, Mind your available 24/7 nobody can answer you call .

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User's recommendation: This is a scam use this service at your own risk

Anonymous
map-marker Houston, Texas

Pending

I sent some money to my uncle and he cannot collect because because of no ID and MYN agent wants to take about 50% as penalty

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Juli Klm
map-marker Mercer Island, Washington

Timely Response

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My phone had been hacked by a fraudster purporting to help me retain my Kenyan Safaricom phone line. The hacker changed my main email password and tried to send money from my bank through Taptap but was declined-thanks for your timely response to fraud.

I also called Taptap and explained the ordeal. I was told they had suspended my account due to suspicious transactions. However, after recovering my email, I called and requested the restoration of my account. After some security checks, the services were promptly restored.

Much gratitude for job well done. Thanks!!

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Gwenevere Jzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Waiting for refund amount

Taptap Send - Waiting for refund amount

My last transaction was cancelled from your side and according to your help line my amount will be refund able that's why I am looking forward to wait for my refund amount

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Derotha Kdw
map-marker Abu Dhabi, Abu Dhabi

احسن واسرع خدمه ممتازه فوق الخيال

الرقم غيرمتوف

ياريت رقم

يكون متوفر دائما مشغول

في العموم خدمه ممتازه وحل اي مشكله سهل جدا

نحن سعداء بالتعامل ه

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Jadriel Vsx
map-marker Indianapolis, Indiana

Don’t trust what I loved Taptapsend now I don’t know what’s going on

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You never allowed me

All of asides I cleared

I didnt joke with my transaction

Please confirm my status

Its spooky

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User's recommendation: I have my doubts im poorly managed